Patient resources
Everything you need before, during, and after a visit
Answers to common questions, a simple preparation checklist, and resources for the family members and caregivers who help.
Frequently asked questions
What happens during a house call?
One of our nurse practitioners arrives at your home with everything needed for a full visit — much like a doctor's office appointment, without the travel. They'll review your health, examine you, handle prescriptions, and order any tests, most of which can be done right at home.
How should I prepare for the visit?
Have your insurance card, a list of current medications (or the bottles themselves), and any recent hospital or specialist paperwork nearby. A well-lit, comfortable place to sit is all the 'exam room' we need.
Do you accept my insurance?
We accept all Medicare non-HMO plans and all PPO plans, plus several participating managed-Medicare plans. Visits are billed to your insurance like a regular office visit, and our intake team verifies your coverage by phone before your first visit.
What if I have a medical concern between visits?
Call us first — our triage team handles non-emergency medical concerns and schedules additional home visits when medically necessary, which can often prevent an unnecessary emergency room trip. For life-threatening emergencies, always call 911 first.
How do I request a medication refill?
The best way is to mention it during your NP visit. If you need a refill between visits, simply call the office or contact your CCM representative. Our team will work with your provider to process the request promptly.
What is Chronic Care Management (CCM)?
Our CCM team provides monthly wellness check-ins between your regular NP visits. They help with medication refills, specialist referrals, medical forms, and any other needs — making sure nothing falls through the cracks.
What is Remote Patient Monitoring (RPM)?
We offer free Remote Patient Monitoring for qualifying patients. You receive a blood pressure monitor, take daily readings at home, and our team reviews the data. We'll reach out proactively if anything needs attention.
Can family or caregivers participate?
Yes. With your permission, caregivers and family members can help coordinate scheduling, be present at visits, and get access to the patient portal on your behalf. Ask our team about proxy access when you call.
Preparing for your house call
Your visit checklist
- Insurance card ready
- Medication list or bottles gathered
- Recent hospital or specialist papers on hand
- Questions for the nurse practitioner written down
- A comfortable, well-lit spot to sit
- A family member or caregiver present, if you'd like
For caregivers & family
Helping someone you love
Much of our patients’ care is coordinated by a son, daughter, or caregiver. You can call on a patient’s behalf, be present at visits, and — with the patient’s permission — get proxy access to the patient portal to view results and messages.
To set up proxy access, call 718-444-7766 and our team will walk you through it.
New to the practice? Start with the new patient sign-up.
Ready for care that comes to you?
Call us today to schedule an appointment — turnaround is within 48 hours.
